At Radio active mushrooms, we are committed to providing our customers with high-quality products and services. However, we understand that sometimes things don’t go as planned, and you may need to request a refund.
Eligibility for Refunds
You are eligible for a refund if:
- You received a damaged or defective product.
- You received a product that is different from what you ordered.
- You have not received your product within the estimated delivery time.
- You are not satisfied with the quality of our product or service.
Ineligible for Refunds
You are not eligible for a refund if:
- You have changed your mind about a purchase.
- You have found a cheaper price elsewhere.
- You have mistakenly placed an order.
- You have already used the product or service.
- You have not contacted us within a reasonable time frame.
How to Request a Refund
To request a refund, please contact our customer service team at [email protected] within 3 days of receiving your product. Please provide your order number, a detailed explanation of the problem, and any relevant photos or videos. Our team will review your request and get back to you as soon as possible.
Refund Processing Time
Once your refund request has been approved, we will process your refund within 2 days. The refund will be credited to the original payment method used for the purchase. Please note that it may take some time for the refund to appear on your account, depending on your bank or payment provider.
If you have any questions or concerns about this Refund Policy, please contact us at [email protected]